Privacy Policy
At Revesby Family Podiatry, we respect your privacy and comply with the Australian Privacy Principles in the Privacy Act 1988. Here’s how we handle your personal information:
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Why We Collect Personal Information We collect personal information to:

• Provide podiatry services and products
• Communicate with patients, suppliers, and contacts
• Manage billing and payments
• Share important updates and marketing
• Manage our team and practice

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What We Collect We collect your name, contact details, health information necessary for your care, and payment details.
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How We Collect Information Information is collected directly from you, your family, or other healthcare providers, as well as through interactions via phone, email, social media, or in person.
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Anonymity and Pseudonyms You may choose not to identify yourself; however, this may affect our ability to provide services or process rebates through Medicare or health funds.
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Use of Personal Information We use your information to provide podiatry care, manage payments, and send updates. We will not use your information for marketing without your consent, and you can opt out at any time.
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Disclosures We may share your information with:

• Our staff and contractors
• Your family or healthcare providers (with your consent)
• Suppliers of services you require
• Legal, audit, or insurance professionals as needed

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AI for Transcription We use AI transcription to assist with note-taking, but rest assured, no patient-identifiable information is used in this process.
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Security Your information is stored securely, both in hard copy and electronically. We take all reasonable steps to protect it from misuse or unauthorized access.
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Access and Correction You may request access to or correction of your personal information at any time by contacting us. We handle requests in line with the Privacy Act.
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Complaints If you have a privacy concern, please contact us directly. For any privacy-related inquiries, contact us at admin@revesbyfamilypodiatry.com.au.
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Cancellation and Refund Policy
Your appointment is reserved exclusively for you. To avoid gaps in our schedule, we require at least 24 hours’ notice for cancellations.

• Late Cancellations/No-Shows: If you cancel within 24 hours or do not attend, a $50 fee will apply, payable before booking your next appointment.
• Late Arrivals: We may shorten or reschedule your appointment to stay on schedule.
• Refunds: We do not offer refunds for change of mind. Faulty products will be replaced or refunded.

We strive to provide the best care possible, but individual results can vary due to external factors. If you have any concerns, please speak to your podiatrist or contact us at 02 9773 8555 or admin@revesbyfamilypodiatry.com.au.